Shipping policy

Shipping Policy

Company Name: SMARTCOX SERVICES LLC
Registered Address: 4111 Hollowtrail Drive Tampa Florida 33624
Customer Service Phone: +1 (575) 271-0718
Email: support@smartcoxllc.com
EIN: 38-4395753

At SMARTCOX SERVICES LLC, we strive to provide a smooth and efficient shipping experience for all our customers. Below is a breakdown of our shipping policy:

Shipping Methods & Delivery Times

We offer various shipping options to cater to your needs. Delivery times may vary depending on your location and the shipping method you select at checkout.

Standard Shipping:

3–5 business days (Domestic)
5–10 business days (International)

Please note: These delivery times are estimates and are not guaranteed. Delays due to weather, customs, or other factors may affect delivery time.

Shipping Costs

We offer free shipping on all orders, both domestic and international. No additional shipping fees will be applied at checkout.

International Shipping

We ship internationally to many countries. Delivery times will vary depending on the destination.

Customers are responsible for any customs fees, import duties, or taxes that may apply upon arrival in the destination country. These fees are not included in the shipping cost at checkout.

Order Processing Time

Orders are typically processed within 1–2 business days after payment is confirmed.

You will receive an email notification with tracking information once your order has shipped.

Shipping Address

Please ensure that your shipping address is correct at the time of checkout. SMARTCOX SERVICES LLC cannot be held responsible for packages that are lost or delayed due to an incorrect shipping address provided by the customer.

Tracking Information

Once your order has been shipped, you will receive an email with a tracking number. You can track your order via the carrier's website.

If you have any issues or questions about your shipment, please contact our customer service team.

Lost or Stolen Packages

SMARTCOX SERVICES LLC is not responsible for lost or stolen packages once they are confirmed as delivered by the carrier.

We recommend that you track your order and contact the carrier if you believe your package has been lost or stolen.

Damaged or Defective Items

If your item arrives damaged or defective, please contact our customer service team immediately at support@smartcoxservicesllc.com with your order number and photos of the damage.

We will work with you to resolve the issue as quickly as possible.